Frequently Asked Questions
Everything you need to know about shopping for eyewear at Chemist Warehouse Optometry.
How do I provide my prescription for prescription sunglasses or glasses?
You can upload a digital copy of your prescription during the checkout process or email it to our optical team after placing your order. Please ensure your prescription is no older than two years.
What is your return policy for prescription eyewear?
We offer a 30-day fit and vision guarantee. If you are not satisfied with your frames or if your vision doesn't feel right, we will provide a one-time exchange or a full refund, provided the items are in original condition.
How long does shipping take for custom lenses?
Standard shipping takes 3-5 business days; however, custom prescription lenses require an additional 5-7 business days for manufacturing and quality control before dispatch.
Are your designer frames authentic?
Yes, all our fashion eyewear brands are 100% authentic and sourced directly from official manufacturers. Every pair comes with the original designer case and a certificate of authenticity where applicable.
Can I use my private health insurance to claim my purchase?
Absolutely. After your purchase, we provide an itemized tax invoice including our provider number and relevant item codes, which you can use to claim a rebate from your health fund provider.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services including Afterpay and ZipPay.